Refund Policy
This Refund Policy explains how Crypto Runbook handles refunds for digital products. By purchasing from our site you agree to the policy outlined below.
1. Digital Product Policy
All products sold by Crypto Runbook are digital in nature. Once purchased digital content is delivered instantly which means it cannot be returned or revoked. For this reason all sales are final and non refundable.
2. Instant Access and Delivery
When you complete a purchase you immediately receive access to the digital runbook files and any included content. Because instant delivery cannot be reversed we cannot offer cancellations refunds or exchanges.
3. No Refund Eligibility
Refunds are not provided for the following reasons:
- Change of mind after purchase
- Lack of understanding of digital product functionality
- Not reading product descriptions before purchasing
- Downloading issues caused by personal device settings
4. Duplicate Orders
If you accidentally purchase the same digital product more than once please contact us. Duplicate transactions may be eligible for review as long as the content has not been downloaded under multiple orders.
5. Technical Issues
If you experience difficulty accessing your files we are happy to assist with troubleshooting and resending download links. Technical support does not include refunds.
6. Fraud and Unauthorized Purchases
If you believe your payment method was used without permission please contact your bank or payment provider immediately to open a dispute or fraud investigation. We are not able to refund unauthorized purchases directly.
7. Policy Updates
We may update this Refund Policy as needed. All updates will appear on this page. Continued purchases or site use indicates acceptance of any changes.
8. Contact Us
If you have questions regarding this Refund Policy or need support with accessing your digital product please contact us at members@cryptorunbook.com